Privacy Policy

Privacy Policy for The Rosebay Getaway

At The Rosebay Getaway, operated by Diamond Rentals, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a booking through our website.

Website: https://thediamondrentals.com

Contact Email: the.diamond.rentals@gmail.com

Consent

By using our website or submitting a booking inquiry, you consent to this Privacy Policy and agree to its terms.

Information We Collect

We may collect personal information that you voluntarily provide to us, including but not limited to:

Name

Email address

Phone number

Billing and payment information (processed securely via Stripe)

Booking details (dates, number of guests, special requests)

Messages or inquiries submitted through our forms

If you contact us directly, we may also receive additional information such as the content of your message or any attachments you choose to provide.

How We Use Your Information

We use the information we collect to:

Process and manage reservations

Communicate with you regarding your booking or inquiry

Collect payments and security deposits

Provide customer service and support

Improve our website, services, and guest experience

Send booking confirmations, updates, or important notices

Prevent fraud and ensure the security of our bookings

We do not sell or rent your personal information to third parties.

Payments & Third-Party Services

Payments made through our website are processed securely by Stripe. We do not store your full credit card details on our servers.

Our website may also use third-party services such as:

Website hosting (Squarespace)

Analytics tools (e.g. Google Analytics)

Channel management or booking software (when applicable)

These services may collect limited technical data necessary to perform their functions and are governed by their own privacy policies.

Log Files

Like most websites, The Rosebay Getaway uses log files. These files may collect information such as IP addresses, browser type, internet service provider (ISP), date and time stamps, referring pages, and page interactions. This data is used for website administration, analytics, and performance optimization and is not linked to personally identifiable information.

Cookies

Our website uses cookies to enhance your browsing experience. Cookies help us understand how visitors use our site and allow us to improve functionality and content.

You may choose to disable cookies through your browser settings. Please note that some features of the website may not function properly without cookies.

Data Protection Rights (GDPR & Other Regulations)

Depending on your location, you may have the right to:

Request access to your personal data

Request correction of inaccurate or incomplete data

Request deletion of your personal data

Object to or restrict certain data processing

Request data portability

To exercise any of these rights, please contact us at the.diamond.rentals@gmail.com. We will respond within the timeframes required by applicable law.

Children’s Information

The Rosebay Getaway does not knowingly collect personal information from children under the age of 13. If you believe a child has provided personal information through our website, please contact us immediately and we will promptly remove it from our records.

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us at: the.diamond.rentals@gmail.com.